Refund Requests

We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. 

We therefore may, at our sole and absolute discretion, elect to give you a refund, and only in the following circumstances:

(i) we only give refunds within the first 30 days of purchase;
(ii) your request for a refund emanates from an inability to install the layouts or sections or use its features;
(iii) you have attempted to resolve the issues described in (ii) via DiviWP’s support process and have allowed our support team a reasonable amount of time to troubleshoot and resolve your issues.

A few small points:

  1. We will process your refund as soon as we’re able to. In some cases we might ask you for the opportunity to resolve the issue for you.
  2. Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed.
  3. We don't offer refunds on the basis that a user no longer wishes to use the Divi Theme itself. 
  4. We reserve the right to deny refund requests if we deem it necessary.

If you require a refund and your request fulfils the requirements above, you may open a support ticket

Renewal Refunds

We cannot grant refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. You may open a  support ticket for renewal refund queries.